Privacy Policy

This Privacy Policy describes how BRIGHT LIGHTS TECHNICAL SERVICES L.L.C ("we," "our," "us," or "the Company") collects, uses, and protects your personal information when you visit or use our website https://service-center-dubai.com/ ("Service"). It also explains your privacy rights and how applicable laws such as GDPR, CCPA, and CPRA protect you.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Company Information

2. Information We Collect

We collect personal and technical information to provide and improve our plumbing and appliance repair services.

Personal Data:

• Full name
• Email address
• Phone number
• Any message or details shared through contact forms, WhatsApp, email, or phone

Technical and Usage Data:

• IP address, browser type, device information
• Pages visited, time spent, and website interactions
• Data collected via Google Analytics and other tracking tools

Payment Information:

Payments are securely processed through our company account but are never stored on our servers.

Cookies and Tracking Technologies:

We use cookies, Google Analytics, and Google Ads remarketing tools to analyze user behavior, improve website performance, and deliver personalized ads.

3. How We Use Collected Information

We use your data for the following purposes:

• To provide, maintain, and improve plumbing and appliance repair services.
• To contact you regarding appointments, updates, or inquiries.
• To process payments and manage transactions securely.
• To analyze website usage and enhance customer experience.
• To run marketing and remarketing campaigns via Google Ads.
• To comply with applicable UAE and international legal requirements.

4. Sharing and Disclosure of Data

We do not sell or rent your personal data. We may share limited information only when necessary:

• With trusted service providers working under confidentiality agreements.
• When required by law or government authorities.
• To protect our legal rights, property, or safety.

5. Data Retention

We retain personal information only as long as required to fulfill the purposes outlined in this Privacy Policy or to meet legal obligations.

6. Data Security

We implement strong administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, or disclosure. While no online system is completely secure, we follow best practices to minimize risks.

7. GDPR Compliance (For European Users)

If you are located in the EEA (European Economic Area), you are entitled to the following rights under GDPR:

• Right to access and request copies of your data
• Right to request correction or deletion of your data
• Right to restrict or object to processing
• Right to data portability

You can exercise these rights by emailing info@service-center-dubai.com.

8. CCPA & CPRA Compliance (For California Residents)

Under the CCPA and CPRA, you have the right to:

• Know what personal data we collect and how it's used
• Request deletion of your personal data
• Opt out of data sharing for advertising purposes
• Receive equal service even if you exercise your privacy rights

We do not sell personal data to third parties. You can contact us at info@service-center-dubai.com to exercise these rights.

9. Cookies & Remarketing Policy

We use cookies and remarketing services (including Google Ads) to deliver relevant advertisements to users who have previously interacted with our site. You can manage or disable cookies in your browser settings or opt out of personalized ads through Google Ads Settings.

10. International Data Transfers

Your data may be processed or stored outside your country, including servers in the UAE or other locations. We ensure appropriate protection measures are applied for all transfers.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us immediately to remove it.

12. Payment Security

All payments are handled securely via approved channels under BRIGHT LIGHTS TECHNICAL SERVICES L.L.C. We do not store credit card or sensitive financial information on our website.

13. Your Communication Options

You may contact us for privacy-related matters by:

• Email: info@service-center-dubai.com | carea759@gmail.com
• Website: https://service-center-dubai.com/contact-us
• Phone/WhatsApp: 0562557731

14. Changes to This Policy

We may update this Privacy Policy periodically. Modifications will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

15. Consent

By using Service Center Dubai's website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.